MaisonFaye Payments & Processing
- MaisonFaye.com accepts payments through Paypal, PayPal Credit, and Stripe Payments.
- Most orders will be processed within 1–2 business days.
MaisonFaye Standard Shipping policy
- Shipments within the Continental U.S. (lower 48 states) should arrive within 6-12 business days using standard shipping companies, such as USPS, FedEx, or UPS based on the vendor shipping the product.
- Shipping is free of charge on delivery, however, a shipping fee will be charged on returns.
- MaisonFaye does not ship to P.O. Boxes and APO/FPO addresses
- MaisonFaye does not ship to Alaska or Hawaii at this time.
- Lost or damaged packages? Please contact info@lelookparfait.com and a rep will contact your vendor for replacement, or refund.
MaisonFaye Standard Return Policy
At MaisonFaye, we stand behind the quality of our vendor’s products and want every purchase to be a positive experience. We will do our best to make things right if you are not satisfied.
30 Day Return Policy
- You can return products to our vendors 30 days after purchase in exchange for a replacement for your original purchase or refund.
- We are unable to accept any items for return or exchange without proof of purchase.
- Proof of purchase is required to issue an appropriate exchange, credit or refund for eligible items, as well as any taxes due to be refunded in accordance with applicable state law. For your convenience, we will accept the following as proof of your purchase:
- Original Paper Receipt
- eReceipt
- Original Packing Slip
- Order Number
- Return shipping fees are your responsibility. We can assist you in arranging for return shipping via FedEx, USPS, or the like.
- Returned items must be unused, in re-sellable condition, and returned in original packaging.
- In the case of a damaged product, there will be no charge for shipping the damaged item back to vendors. You may be asked to send a photo of the damaged piece to the retailer before they can provide you with a replacement.
- To return an item to a vendor, contact us at info@lelookparfait.com and a MaisonFaye rep will provide you with all information you’ll need to have the item returned.
- Once we receive your return, your refund will post to your credit or debit card account within 7 to 10 business days.